1. GENERAL PROVISIONS

1.1. These rules (hereinafter referred to as the Rules) constitute an agreement between UAB “Eirigita”, legal entity code 135723859, registered office address Savanorių per. 363A, Kaunas (hereinafter referred to as the Seller) and you, under which the Seller will provide you with the opportunity to purchase windows or doors offered by Ekolangai in the online store, accessible at https://ekolangai.lt/ (hereinafter referred to as the E-store), manufactured according to your specified dimensions, color, system and other individual parameters and installation work (hereinafter referred to in the context as the Products and Works).

1.2. You have the right to purchase in the E-store only if, under applicable law, you can conclude a binding contract with the Seller, and only if you comply with these Rules and applicable law. If you are under 18 years of age, you can only make purchases in the E-store with the consent of your parents or other legal representatives in accordance with the requirements of legal acts. By placing an order, you confirm that you are a person aged 18 or older or have the consent of your parents or other legal representatives in accordance with the requirements of legal acts.

1.3. Please note that the E-store operates on the DIY (do it yourself) principle and you must select and specify all the parameters of the Products yourself or with the help of other persons acting in your interests. All Products are manufactured according to the parameters provided by you. The Seller manufactures the Products, ensures the quality of the Products and compliance with the parameters specified by you and takes care of the delivery of the Products to you, and all installation work of the Products is carried out by you or persons acting on your behalf.

2. SELECTION OF PRODUCTS AND THEIR PARAMETERS

2.1. We manufacture each Product sold in the E-Store specifically according to your specific order (hereinafter referred to as the Order).

2.2. Before placing an Order, please familiarize yourself with the Product information and specifications provided in the E-Store, our recommendations and advice on measuring the Products and specifying their dimensions, the explanations provided on the selected parameters, installation instructions and, if necessary, consult with professionals who will install the Products you have purchased. You must also be familiar with the requirements of safety glass, fire protection, width of openings, window sill height, ventilation and other Lithuanian construction technical regulations or other legal acts and you are responsible for choosing a Product that will meet such requirements in your situation. If you have any questions, you can also call or write to us, we will try to answer all your questions. However, please note that the Seller does not perform measurements and does not assess whether the selected Product will be suitable in your situation. Therefore, you are responsible for the correct measurements, selection of materials and other parameters of the Product and the correct indication of dimensions and other parameters in the Order.

2.3. Take measurements accurately, using high-quality measuring instruments that display measurement results in centimeters (cm) and millimeters (mm). When placing an Order in the E-Store, indicate measurements in millimeters (mm), do so accurately, without error.

2.4. If the Products will be installed in environmental conditions where fittings and other metal components may be affected by corrosion due to a salty environment, or if the Products with glass units will be installed higher than 600 meters above sea level, you must inform the Seller about this by e-mail or phone specified at the beginning of these rules, so that components suitable for those conditions can be selected before ordering the Products, otherwise the Product warranty will not be valid.

2.5. After taking the necessary measurements and evaluating and selecting other Product parameters, select the required Product in the E-Store and specify all parameters, carefully filling in all fields or making all selections. After doing so, click "Add to Cart". You can add a selected number of identical Products to the Cart at a time. Add more than one Product to the Cart only if all Product units must be identical. If any parameter of a Product unit differs, add it to the Cart as a separate item. If you add Products to the Cart with different specified production dates, the production date of the Product with the longest production time will be indicated when the order is placed.

2.6. After adding the Product (or several of its units, if you order several units of the same parameters) to the Cart, you can select and add other Products to the Cart in the same way.

3. PURCHASE IN THE E-STORE

3.1. Forming and submitting an order

3.1.1. After creating a cart, you must enter the data necessary for the delivery of the selected Products. Make sure that the data provided is correct and that the Products you are ordering meet your requirements, and confirm the Order. You have the opportunity to correct any errorsas, if any, before confirming the Order. The data provided in your Order is processed for the purposes and in the manner provided in the Privacy Policy.

3.1.2. The Order indicates the final price of the Product, and if you select Works, the price of the Works, determined taking into account the dimensions of the Product and other parameters specified by you. You agree that by submitting an Order, you undertake to pay the price specified in the Order for the Products and Works. This price includes all taxes, but does not include the fee for the delivery of the Products, which you will have to pay additionally (unless otherwise specified in the E-store). Prices in the E-store and in the Order are indicated in Euros. The price of the delivery of the Products is calculated after creating a basket, depending on the size of the Order and/or Products and the place of delivery of the Products specified by you.

3.1.3. After submitting an Order, you will receive an email from the e-mail address specified by you. An email will be sent to your email address, indicating the ordered Products and the data you provided.

3.1.4. After you confirm the Order in the E-store, the Seller receives all information about it. The Order is considered submitted from the moment the Seller receives it. At the same time, in such a case, it is considered that a purchase and sale agreement for the Products specified in the Order has been concluded between you and the Seller.

3.1.5. The Seller must perform the concluded purchase and sale agreement for the Products specified in the Order only from the moment the Seller receives the Advance Payment (as defined below in these Rules) or, if you have chosen to pay in the manner specified in clause ‎3.2.4 of the Rules, - on the 15th (fifteenth) calendar day from the conclusion of the consumer credit agreement, provided that you have not exercised your right to withdraw from the consumer credit agreement by that time (hereinafter referred to as the “Start of Production”).

3.1.6. The Seller retains ownership of the Products until the full price of the Products is paid to the Seller.

3.2. Settlement

3.2.1. Payment for the Products is made in the following manner: (a) After placing an Order, you must make an advance payment – ​​pay 50% (fifty percent) of the final price of the Products specified in the Order (hereinafter referred to as the Advance Payment). The exact amount of the Advance Payment will be specified in the Order. You must make the Advance Payment immediately after placing the Order using one of the payment methods specified in the E-store and at the time of placing the Order. (b) You must pay the remaining 50% (fifty percent) of the price of the Products (hereinafter referred to as the Remaining Price) before the Products are delivered to the address specified by you or before you collect the Products. When the Products you ordered have been manufactured, the Seller will inform you of this by e-mail and provide you with the details for paying the Remaining Price. The remaining part of the price shall be paid by one of the payment methods specified in the Seller's notification immediately after the Seller's notification, but no later than within 2 (two) business days from the date of the Seller's notification. Please note that the deadline for delivery or collection of the Products to you depends on the completion of this payment.

3.2.2. The Seller has the right to cancel the Order without prior notice to you if you do not pay the Advance Payment within 3 (three) business days after placing the Order. The Seller may also cancel your order if a system error occurs, which results in an incorrect price, quantity of Products, or if the production of the Product components included in the order is discontinued.

3.2.3. If you delay paying the Remaining Price (or any part thereof) for more than 5 (five) business days, the Seller may charge you a late payment interest of 0.04% (four hundredths of a percent) calculated on the unpaid amount of the Remaining Price for each day of delay in payment, and the Seller may also charge a Product storage and administration fee, calculated and determined depending on the dimensions and type of the Product and the delay time, which is intended to cover the costs of storing and administering the Product incurred by the Seller.

3.2.4. Alternatively, you can pay for the Products using the consumer credit agreement conclusion service provided by the leasing loan providers (hereinafter referred to as the Lender) indicated in the E-Store. In such case: (a) To choose this payment method, select it when placing the Order, and you will be directed to the Lender's system, with the help of which a consumer credit agreement will be concluded between you and the Lender. (b) The criteria and procedures for assessing creditworthiness and establishing personal identity are determined by the Creditor. You can familiarize yourself with the terms and conditions for concluding a consumer credit agreement on the Creditor's website. (c) The provisions of paragraphs 3.2.1 - 3.2.3 of the Rules do not apply.

3.3. Account

3.3.1. When placing an Order, you can create your account in the E-store (hereinafter referred to as the Account). When creating an Account, you must provide accurate and complete information, familiarize yourself with these Rules and the Privacy Policy.

3.3.2. You are responsible for the confidentiality of your Account username, password or other data, security of those who know how to log in to the Account. However, if you notice that someone is using your Account without authorization, please contact the Seller immediately.

3.3.3. You have the right to close your Account at any time by notifying the Seller at the e-mail address provided in these Rules. The Seller will close your Account if it is not used (you do not log in) for 24 (twenty-four) consecutive months. Personal data, even after closing the Account, is always stored in accordance with the procedure established in the Privacy Policy.

4. PRODUCTION AND DELIVERY OF PRODUCTS

4.1. From the moment of the start of Production, the Seller undertakes to fulfill your Order and begins the production of the Products. Therefore, from the moment of the start of Production, as defined in clause 3.1.5 of the Rules, the Order can no longer be changed or canceled, except for the cases specified in clause 3.2.2.

4.2. The terms of production and delivery or collection of the Products provided in the E-store and specified in the Order are preliminary. Although we always try to fulfill the Order within the specified terms, sometimes the production of the Product may take longer due to a large number of orders or other objective reasons.

4.3. After the Products are produced, the Seller will send you a confirmation message by e-mail along with the details for paying the remaining part of the price. Usually, the Products are delivered or you are given the opportunity to collect them no later than within 2 (two) business days from the date when the Seller receives the Remaining Part of the Price (when paying in accordance with the procedure provided for in clause 3.2.1 of the Rules), or from the date of the Seller's notification (when paying in accordance with the procedure provided for in clause 3.2.4 of the Rules). If you have chosen to have the Products delivered to the address you have specified, the delivery service provider will contact you regarding the specific time of delivery of the Products; deliveries are made on business days from 8:00 to 17:00. If you have chosen to collect the Products yourself, you may arrive to collect them no earlier than you receive a notification from the Seller that the Products are ready for collection. In this case, please arrange for appropriate transport, for example, a trailer or a truck, depending on the size of the order.

4.4. The delivery of the Products to you, on behalf of the Seller, is carried out by a third party - a delivery service provider (hereinafter referred to as the Delivery Service Provider). The risk of accidental loss or damage to the Products passes to you from the moment of dispatch of the Products or collection of the Products from the Seller's premises.

4.5. You must ensure that the conditions for the delivery of the Products to the address specified by you are suitable, as may be specified by the Delivery Service Provider. In all cases, it is necessary to ensure the possibility of approaching the facility to which the Products are delivered on a flat surface. If such an opportunity is not available, the Delivery Service Provider shall return the Products to the Seller and the Delivery Service Provider and/or the Seller shall inform you thereof, and the costs of delivery, return, storage and re-delivery of the Products shall be borne by you.

4.6. After delivering the Products, the Delivery Service Provider shall remove them from the vehicle and, together with the pallet used for delivery, place them on a flat surface. You must arrange for the removal of the Products from the pallet and their transport to the installation site of the Products.

4.7. You or your duly authorized representative must be present at the delivery or collection of the Products. When accepting the Products, in the presence of the Delivery Service Provider or the Seller's representative, without unloading the Products from the pallet on which they were delivered, you must carefully inspect the packaging of the Products and the quantity of the Products and, having established any damage to the packaging or the fact that the Product(s) you ordered are missing, inform the Delivery Service Provider or the Seller's representative transferring the Products to you about this, ensure that this is noted in the documents confirming the acceptance of the Products (waybill), and record the identified defects in photographs and/or video material. You must also immediately inform the Seller about this. In the event that the aforementioned defects are not indicated in the documents confirming the acceptance (waybill), the Products will be deemed to have been delivered intact and claims for the defects listed in this clause will not be accepted.

4.8. Neither the Seller nor the Delivery Service Provider shall carry or otherwise transport the Products in excess of the amount specified in these Rules.

5. PERFORMANCE OF WORKS

5.1. If the Works are ordered together with the Products, the Seller, after manufacturing the Products, will perform the installation of the Products at the address specified by you at a pre-agreed time in a neat manner, without polluting the territory, compactly collect construction waste and, upon completion of the work, remove it from the territory.

5.2. The Seller will perform the Works itself or by engaging third parties - contractors.

5.3. The Seller will immediately warn you in writing about circumstances that prevent the proper performance of the Works or pose a threat to the quality and deadlines of the Works being performed.

5.4. The Seller will inform you about the stages of the Works performed and about the date of acceptance and handover of the completed works and will provide you with the transfer-acceptance acts of the performed Works.

5.5. The Seller shall, if necessary, perform one free adjustment of PVC products.

6. WARRANTY AND QUALITY OF PRODUCTS AND WORKS

6.1. We would like to draw your attention to the fact that all Products offered for purchase in the E-store are manufactured according to your specific instructions, they are not pre-manufactured and therefore fall under the exception provided for in Article 6.228(10) Part 2 of the Civil Code of the Republic of Lithuania, when consumers do not have the right to withdraw from the contract. Therefore, you do not have the right to withdraw from the contract of sale of Products and return the Products within 14 (fourteen) days. High-quality Products cannot be exchanged either.

6.2. The Products and Works are subject to the warranty provided for in the laws of the Republic of Lithuania in accordance with the law, that is, the Seller is liable to the consumer for any non-compliance of the Products and Works with the quality requirements at the time of delivery or transfer of the Products to you at the factory, at the time of performance of the Works and which becomes apparent no later than two years from the time of delivery or transfer of the Products to you at the factory or at the time of performance of the Works.

6.3. Additionally, the Seller applies a 5 (five) year commercial warranty to the Products and Works, which is calculated for the Products - from the time of delivery or transfer of the Products to you at the factory, and for the Works ordered - from the time of performance of the Works. The warranty specified in paragraphs 6.2.-6.3. is not valid for mechanical damage, as well as breakage of glass and its packages.

6.4. The Seller is not liable for defects in the Product or its parts, as well as in the Works, if they arose due to normal wear and tear, improper use or improper repair by contractors hired by you or due to other culpable actions of you or other third parties, as well as due to natural disasters and/or other natural phenomena, incidents that the Seller could not foresee at the time of placing the Order.

6.5. The statutory and commercial warranty for the Products applies when all the conditions specified in the legal acts and in clauses 4.7, 6.3 and 7.1-7.4 of these Rules are met (hereinafter referred to as the Warranty Application Conditions).

6.6. The properties of the Products are indicated in the E-store next to each Product description, and also depend on the parameters you have selected, information about which is provided in the E-store. The Seller seeks to ensure that the Products comply with the requirements set out in the legal acts and are suitable for use for their intended purpose.

6.7. The photos of the Products provided in the E-Store are usually only an illustrative example depicting the Product separately or the Product installed in a location other than the one you will install the Product in, therefore the Product you order may differ from the one provided in the photos or other video material in the E-Store due to the dimensions of the Product you have selected, individual components of the Product, color or other parameters, as well as the final image of the installed Product will differ depending on the location of the Product you have selected.

6.8. By placing an Order, you confirm that you are familiar with and understand that the color of the Products or their individual elements specified in the E-Store may not correspond to the actual color due to the characteristics or settings of the monitor or other device you use. Such differences will not be considered defects of the Products. Please note that decorative coatings are always pressed in only one direction, according to the length of the profile. This means that when the profiles are welded into one structure, the pattern (or texture) of all vertical profiles will be vertical, and the pattern of all horizontal profiles will be horizontal. For these reasons, when the pattern is located in different directions, although the profiles are pressed with an identical decorative coating, an impression of a different shade is possible when evaluating already manufactured and installed products. The impression of a different shade cannot be treated as a quality defect.

6.9. The Seller undertakes to transfer the Products that correspond to the information provided in the Order. The Seller also undertakes to provide you with the assortment and quantity of the Products specified in the Order, but is not responsible in cases where the assortment or quantity of the transferred Products is not accurate due to the fact that you have incorrectly specified the data in the Order. The Seller is also not responsible in cases where the Product does not meet your needs or it is not possible to install it in the location you have chosen due to the specifics of the location, measurements taken or the dimensions of the Product or other parameters specified in your Order. Products that are not suitable for installation due to your errors or other circumstances beyond the Seller's control are not considered to be of poor quality.

7. INSPECTION OF PRODUCTS AND IMPLEMENTATION OF WARRANTIES

7.1. Upon acceptance of the Products and/or Works, you must, within 14 (fourteen) calendar days from the date of receipt of the Products and/or provision of the Works, but no later than before the start of use or installation of the Products (if the Products will not be installed by the Seller or its related contractors), unpack and inspect the delivered and/or installed (when the Works are performed by the Seller or its related contractors) govai) Products, i.e. whether the quality, assortment and completeness of the Products and Works comply with the terms of the Order. If you do not contact the Seller within the period specified in this clause, it will be considered that the Products and Works were transferred to you in good quality without any defects and no claims will be accepted later. It should be noted that the period specified in this clause applies only to defects and damages that are noticeable at the time of acceptance of the Products and Works (mechanical damage, non-compliance of the technical specifications of the Product with the Order, etc.). Defects that have arisen during the warranty period are subject to the period specified in clauses 6.2.-6.3., within which you must contact the Seller.

7.2. If you determine that the Products or Works have noticeable defects or damages, are of inadequate quality and you have identified their defects, you must notify the Seller about this within the period specified in clause 7.1. When reporting a Product of inadequate quality, please provide a detailed description of where and when the defect occurred, attach photos of the Product and the defect, video footage and other relevant information to help identify the defect.

7.3. Defective Products may not be used or installed, and you must notify the Seller of all defects noticed prior to installation before the start of installation of the Products (when the Works are not purchased from the Seller). The Seller is not liable for defects or damage to already installed Products (when the Works were not performed by the Seller or its related contractors), if you or the persons who installed the Products were able to identify those defects and inform the Seller within the period specified in clause 7.1 of the Rules after acceptance of the Products or during their installation.

7.4. After purchasing the Product, you must maintain it in accordance with the instructions and recommendations for the care and adjustment of that Product, which may be provided in the E-Store, as well as delivered to you together with the Product or referred to in the information attached to the Product. In the performance of the purchase and sale agreement for the Products and in order to ensure proper care of the Products purchased by you during the warranty period, the Seller may send you Product care and adjustment recommendations or advice by e-mail during the warranty period.

7.5. If you fail to comply with the terms of the Warranty, the Seller shall have the right not to accept any subsequent claims by you regarding the non-compliance of the Products and Works with the terms of the Order. 7.6. Upon receipt of your notification of a Product or Work of inadequate quality, the Seller will immediately contact you using the contacts specified in the notification and the Seller's representatives (masters, service personnel) will first remotely, and if necessary, upon arrival at the location of the Products, determine the defect, the possible causes of its occurrence and assess possible further actions.

7.7. If, in accordance with these Rules and the Seller's warranty conditions, the Seller's representatives (masters, service personnel) travel to the location of the Products, the prices indicated on the E-store website shall apply to the arrival of the masters, the assessment of defects and the repair of defects, which shall be determined and may be changed by the Seller. In the event of a warranty defect in the Product, the costs of the master's arrival, the assessment of defects and their repair, including the cost of the necessary materials and spare parts related to the Product, shall be borne by the Seller. However, if it is determined that there is no defect or that it arose due to the installation of the Product, when the Works were not performed by the Seller or its related contractors, or the terms of the Warranty application were violated or otherwise under conditions for which the Seller is not responsible for the quality of the Product, the costs of the technician's arrival, defect assessment and repair (determined according to the prices applied by the Seller at that time and indicated in the E-store and the actual distance and time allocated for defect assessment and repair), as well as the purchase price of the necessary materials and/or spare parts, shall be borne by you.

7.8. The Seller is not liable for defects, damage, violations or other shortcomings of the Products and/or Works that have arisen due to the fact that you or persons acting on your behalf or in your interests have stored, operated, installed or otherwise used the Products without complying with the Product description or installation instructions provided in the E-Store, as well as for defects that have arisen due to other faults on your part or those of third parties related to you. The current version of the Product installation instructions is provided in the E-Store. You must familiarize yourself with the specified information and instructions before placing an Order and must ensure that the persons who will install the Products, if the Works are not performed by the Seller or its related contractors, familiarize themselves with these rules no later than before the start of the installation of the Products. If you or the person who intends to install the Products has any questions after familiarizing yourself with the installation instructions, you must contact the Seller for additional information.

7.9. In the absence of specific instructions for the use/installation of the Products or their individual elements, you and persons acting on your behalf or in your interests must follow the general rules for this type of product. Requirements for storage, operation, installation, assembly and other use applicable to the Products or their individual elements.

8. INTELLECTUAL PROPERTY

8.1. Trademarks and other signs used to designate the Products belong to the Seller and/or other persons and are protected by law. All intellectual property rights to the Products and their individual parts also belong to the Seller and/or other persons.

8.2. The trademarks and logos used in the E-store, the domain name, the E-store itself and the website on which it is hosted, as well as all their individual elements, including texts, photographs, drawings and all materials contained in the E-store and the website, the presentation, image and design of any page of the E-store or website and all intellectual property rights to them exclusively belong to the Seller and/or other persons. You undertake not to copy, modify or otherwise use these intellectual property objects without the separate written consent of the rights holder.

9. AMENDMENTS AND TERMINATION

9.1. The Seller may amend these Rules from time to time. The latest (current) version of the Rules will always be visible and accessible in the E-store.

9.2. Each time before placing an Order, you must familiarize yourself with the current version of the Rules in force at that time. The version of the Rules that was in force at the time of placing such Order will apply to each Order and the amendment to the Rules will not affect the validity and/or execution of the Order placed before that time.

9.3. The Seller shall have the right to discontinue (terminate) the activities of the E-store at any time. Such termination shall not affect the contracts for the purchase and sale of Products in force at that time.

10. OTHER TERMS

10.1. These Rules shall be deemed to be a contract for the purchase and sale of Products and Works and shall be interpreted in accordance with the laws of the Republic of Lithuania.

10.2. Any disputes, disagreements or claims arising from or related to these Rules or a separate contract for the purchase and sale of Products, as well as issues of their violation, termination or validity shall be resolved in the courts of the Republic of Lithuania in accordance with the procedure established by the laws of the Republic of Lithuania. The entity for out-of-court settlement of consumer disputes, which is competent to resolve consumer disputes arising from these Rules, is the State Consumer Rights Protection Service (address: Vilniaus g. 25, LT-01402 Vilnius, tel. (8 5) 262 6751, e-mail tarnyba@vvtat.lt; website address: http://www.vvtat.lt).

10.3. All warnings or other notifications related to purchases in the E-store, these Rules, will be provided by e-mail (sent to the Seller - to the e-mail address specified at the beginning of the Rules or, in the cases specified in the Rules, by filling out the appropriate form in the E-store, sent to you - to the e-mail address specified in the Account or provided during the Order).

10.4. If any provision of these Terms is or becomes invalid in whole or in part, the validity of the remaining provisions shall not be affected.